If your garment doesn’t quite fit, don’t worry! You can order a size replacement in the same design, style, and color as originally ordered if requested within 20 business days of delivery. The size replacement is $10 per item, shipping included.

To help you pick the right size, we’ve included a sizing chart on the product page for most of our apparel items. To start the process, please reach out to us via email or chat; we’ll be happy to help!

Why Does It Cost $10 to Get a Size Replacement?

All our products are made-to-order, and this small fee covers printing and shipping costs. Most print-on-demand companies ask for the original items to be returned- in such cases, the customers are responsible for shipping costs when sending the garment(s) back. We don’t! Once the process is completed, donate it, share it, or give it to a friend. 

How Long Will it Take for My Replacement to Get to Me?

Your replacement will ship out in 3-5 business days from the date it was processed. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.

 If I Want to Return My Item and Get a Refund, Can I?

We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.

What is your policy?

We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.

If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:

• Your order number and the email address you registered on the shipping information.
• Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
• Any other relevant information.

How long does a replacement, refund, or return take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.

If we request item(s) be returned to us, we will send you the qualified refund or replacement after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.

To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.

Anything else I should know?

We cannot accept returns or process refunds if:

• The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
• Our team has not reviewed and approved the return request before sending the item(s) back.
• The item(s) have been worn or washed.
• The item(s) have been altered in any way or do not have the original tags.
• The item(s) was a “Final Sale” during periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and a promo code was utilized.

The GearLaunch Shipping Warranty protects you when you purchase items sold through our platform. Our warranty covers the condition of your items at delivery, and you receive the item you ordered online. If the item’s delivery is unsatisfactory, you can report the problem to GearLaunch, and our team will determine if you are eligible for a refund or replacement of the product.

Shipping Warranty. You may be able to request a refund or replacement under the Shipping Warranty if any of the following apply:

1. You do not receive your package due to it being lost or stolen in transit (stolen off the porch)*
2. You receive an order that is different than expected or damaged and have requested a refund**

* For the Shipping Warranty to apply to an item stolen off the porch, (i) a police report must be filed and provided to GearLaunch, (ii) the item must have been marked as delivered by the shipping carrier, and (iii) the address provided in the shipping information is correct. You must email a copy of the police report to warranty@gearlaunch.com with the title Shipping Warranty in the subject line.

**If your item is different or damaged, please email us a photo of your damaged item. You may also return the damaged item to GearLaunch, at the address we provide, but if the issue is verified with a photo, you don’t need to return it! We reserve the right to offer you a 50%-off-retail code with ordering instructions for items that were damaged due to the negligence of others.

All fees paid for the Shipping Warranty are nonrefundable and non-transferable.

Warranty timeframe: If a package is marked as delivered, any claim under this warranty must be sent to GearLaunch within 10 days of the delivery date. If an item is lost or stolen in transit, you have up to 30 days after the maximum estimated delivery date to file a claim under this Shipping Warranty.

Exclusions. This warranty applies to purchases made on a website connected with the GearLaunch Platform and tracked through a shipping carrier. This is not an insurance product, and there is no offer of insurance directly to you when using this warranty. This warranty does not apply if you provided the incorrect address on the shipping information. If you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Shipping Warranty. 

The election of the Shipping Warranty service is entirely optional to you at the time of purchase. The coverage does not cover any single order over USD 150.00 in value. GearLaunch neither assumes nor authorizes any person to assume for it any obligation or warranty other than stated in these Terms and Conditions.

GearLaunch reserves the right to change the pricing of this service at any time. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties.